Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your own experience with a real money casino? This page tells you exactly how to reach the missomnimedia.com team and what we can help with.
How to reach the USA Casino team
The quickest way to contact us is by email at [email protected]. We read every message personally and try to reply within 48 hours, though it can take a little longer during busy periods. When you write in, it helps to include which page or casino your question relates to, since we cover a wide range of operators and offers across the site.
What we can and can't help with
We're an independent comparison site, not a casino operator, so there are some limits on what we can do. Here's a quick breakdown:
- We can help with: corrections to our reviews, questions about how we rank sites like Raging Bull, Uptown Aces or Ignition, feedback on bonus terms we've published, and general questions about how online casinos work in the US.
- We can't help with: account issues, deposits, withdrawals, or bonus disputes with any individual casino. Those matters need to go directly to the casino's own customer support team, since we don't hold player accounts or process payments ourselves.
Reporting an issue with a casino we've reviewed
If you've had a problem with a site listed on missomnimedia.com — say, a delayed payout, a confusing wagering requirement, or a bonus that didn't match what was advertised — we want to know. This kind of feedback directly shapes how we score and rank operators. It also helps other readers avoid the same surprise. When reporting an issue, try to include:
- The name of the casino involved
- A brief description of what happened
- Roughly when it occurred
- Whether you've already raised it with the casino's own support team
We'll factor genuine, verifiable reports into future updates of our reviews. Bear in mind we can't intervene directly in a dispute or guarantee any outcome — that responsibility sits with the licensed operator and its regulator.
Questions about licensing, safety or eligibility
A lot of the messages we get are general ones: is a certain site legit, what does a casino licence actually mean, or who can legally play. We're happy to point you toward general guidance, but keep in mind that legal online casino gambling in the US depends on your state, and rules vary widely — some states permit regulated real money play, others don't allow it at all. Players must also meet the minimum age set by their state, typically 21, and be physically located within a state where online gambling is legal at the time of play. If you're unsure about the rules where you live, your state gaming regulator is the authoritative source, not a comparison site.
If gambling has stopped feeling fun
Some of the messages we receive aren't about a specific casino at all — they're from people looking for support because gambling has started to affect their finances, relationships or wellbeing. If that's you, please know that help is available and reaching out is a reasonable first step, not a failure. We've put together dedicated guidance, including links to self-exclusion programs and national support organizations, on our Responsible Gambling page. Deposit limits, time-outs and self-exclusion tools are usually available directly through a casino's account settings, and most licensed operators are required to offer them.
Before you write in, you might find your answer already
To save you waiting on a reply, a few common questions are already covered elsewhere on the site:
- Curious how we approach player protection and setting limits? See Responsible Gambling.
- Want to know more about who runs missomnimedia.com and how we research casinos? Visit About Us.
- Looking for the legal terms that govern use of this site? Check our Terms and Conditions.
A quick note on what this site is — and isn't
missomnimedia.com publishes independent research and comparisons of real money online casinos available to US players. Some of the links on our site are commercial, meaning we may earn a commission if you sign up through them — this never affects how we rank or score an operator, and our editorial team's assessments are made independently of any commercial arrangement. We don't process deposits or withdrawals, hold player funds, or operate any casino ourselves, so account-specific questions always need to go to the casino directly.
Send us a message
Whether it's praise, a correction, a tip-off about a new offer, or a question you couldn't find answered anywhere else on the site, drop us a line at [email protected]. We can't promise an instant reply, but every message gets read.